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Another Hub 5 user with latency issues...
I know some people have had issues with the Hub 4 as well, but I have not long moved from a Hub 4 to a Hub 5, because I wanted the 2.5G port to benefit certain devices and max out the connection. I never experienced an issue with the Hub 4 and I had very consistent ping times of 6/7ms and latency on both download and upload <18ms at all times. However, since getting the Hub 5, I have have worse latency and awful latency spikes. Speed is on point, but latency sucks. Sites that measure buffer bloat have downgraded me from an A to B rating and low latency gaming is suffering. My kit: Hub 5 in modem mode > 2.5G eth port > OPNsense box with ample capacity. I use Unifi access points (all testing done via cable anyway). Even if my kit were the issue, which it is not, I would have had the same issues with the Hub 4. So much for Virgin's latest DOCSIS hub. If I had known it was going to be this bad, I wouldn't have bothered getting it. Before anyone asks - nothing else on my network has changed, I literally swapped it out with the Hub 4 and now I have this. Any ideas? Can I get a new hub to see if that does it?Stop auto renew
On web chat I just want to give notice that I do not want my contract to auto-renew on July 3. They insist I can only give 30 days notice. Not a day before or after (OK, after but I pay another month). Can they force me to auto-renew if I cannot notify exactly on the 30 days as that seems positively immoral at best and possibly illegal? I have made it clear, I do not wish to cancel, just not auto-renew. Surely it should be possible to simply switch it to do not auto-renew once they have been told not to rather than put obstacles in place forcing customers to take very specific steps not to stay with VMPs5 + Virgin issues
For the last 2 days I’ve been having issues with my Virgin broadband and my ps5, all speed checks etc come back fine but whenever a game needs to request data from a server or connect to a server there is connectivity issues which either fails or takes forever. Ive tried contacting Virgin who says there is an issue with an error saying “Hub levels out of spec - engineer required” but I’ve now seen multiple posts on Reddit all have issues and the only thing in common is Virgin broadband. I have tried everything i can think of so any suggestions would be appreciated. tried a reset, modem mode, turning off smart channel, trying a guest network, port forwarding, wired, wireless, messing with settings on the router itself but it works perfectly fine on my hotspot so i know this is a virgin issue with ps5sHouse extension, new coax
I'm currently having a major house extension added to my property. I want to both move the location of my Internet Hub and have coax cables installed to all the new rooms. The extension is currently at the studs with electricians and plumbers coming in the next few weeks. How do I proceed getting coax installed and the Hub moved? Looking on here, there doesn't seem to be a good answer. I have a few options. Installed coax cables myself, moving the Hub and installing coax cables in each of the new rooms. I like this solution the best but I've seen on here it is not recommended as it messes with the signal from the cabinet. If I go with this option, can an engineer rectify this problem after install? Install conduit for a later Virgin engineer to install. This method is also a good solution and means I can delay the Virgin engineer until the construction is over. However, I've seen that some engineers don't like installing in conduit and that if a power line, or other cable, runs near the conduit it could give interference (though this can be easily accounted for). Will Virgin engineer run my cables through conduit? The cable from the outside connection to the new Hub location will obviously be a little different as it will need to be routed under the house entire the extension conduit starts. Have the Virgin engineer install coax while the build is at the studs. This is basically the first option but they do everything. If they can do this, this will probably be easiest (maybe conduit is easier?) and their will be no issues as its all their equipment. The only negatives here is if the Virgin engineer can/will install coax while the build is at the studs and if my contractor will allow this as its obviously harder with health & safety (though can be accommodated). Can I get some guidance on what to do. All the options have downsides, and it's heavily dependent on what the individual Virgin engineer will allow.Flats unserviceable despite being surrounded by serviceable properties
TL:DR : I've been told my flat is unserviceable despite being surrounded by other flats in the area that have FTTP available to them now. I'm looking to see how this is determined and if anything can be done about this. I own and live in a 1st floor flat. No flats above, and only garages below. This is the same for all 9 flats at this address. My current broadband is currently fed through ducting that runs from a manhole on the pavement on by road to just outside my property, where a cable then comes up the side of the building and through a hole in the wall. Nothing any broadband installer would struggle with (given I had that cable replaced last year; I know that to be the case - it took Openreach about 20 minutes to replace a around a 20 meter broken copper line from the pavement to my flat). I've been stuck with pitiful internet since moving to the area, so was very excited about virgin becoming available in the area. I've been following Virgin Media's rollout in the area closely over the last year or so. So needless to say I was having kittens when I saw them with my manhole cover open running cable up and down the road at the tail end of last year. However; it seems my property has been passed by. A block of flats opposite mine has this available to them (up to 2gbps), blocks of flats up and down this same road all have it available to them. I have friends in the area that have all already had this offered and accepted connections to them now. Yet still nothing here. I am utterly stumped as to why. I've called Virgin and been passed pillar to post about where the determination of this property being "unserviceable" has come from, and what needs to be done to change this. They can only tell me my postcode is unserviceable. I would argue that any one of these other blocks of flats in the area would have been a much harder install, either due to how many flats there where, access etc. To get a fiber cable to my flat from the road is pulling it through some ducting (which already has pulling wire in it) and spending 5 minutes up a ladder poking it through a hole that's already in the wall. I'm on good terms with the management company of the property, so if something here needs to change in order to make this "serviceable" I'm in a good position to make that happen. I understand a survey is usually required for blocks of flats before they can offer or install anything - however the management company have not been approached, nor can they see a way to arrange a survey. Can anyone advise on how to proceed here? I'm surround by FTTP and yet no one will take my money!360 recordings and schedules all disappeared
Have just updated the tico to the 360 just 1 day ago. Set all schedules amd recordings. Now the morning after the box wasn't switching on so turned it off via the switch at the back of the box and then it came it. Now all the schedules and the recordings have disappeared. This happens after just 1 day! I think I'm definately going to regret upgrading according to all these posts saying same. Shocking amd very annoying! Guessing no way can get back. Anything I need to do?Constant complete your profile page
Everytime I try to go into my account settings on this website I get the constant loop of “hooray your verified your email “ I have updated my account details more than 2 dozen times and then I get another email about my e-billing. Then I go back into my account settings and get thrown back into the loop of completing my profile again, this has been an issues since I set my account up at the start of the month. Please advise me on this because I am losing my mind with this screen of filling out the EXACT same stuff I have many many times